All The Features You'll Need

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V-SMS (VOLARE SMS)

This integrated SMS feature sends out a text message to the debtor's mobile phone without any additional hardware. Volare® also allows you to configure outbound SMS campaigns to send out these text messages automatically when it meets certain criteria resulting in time savings form making reminder calls instead.

 

For more Bulk SMS Features, visit Telefonix

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PREDICTIVE DIALER

Calls a list of phone numbers and connects a collector to an answered calls.

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MULTI-CONNECT

Volare® seamlessly connects to hundreds of computers from different remote locations to a common database at your head office, thanks to the latest Microsoft .NET development tools.

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COLLECTOR PRODUCTIVITY MONITORING

Volare® includes a list of progress report on all your collectors or teams which is updated in real-time when the collection process takes place.

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REMOTE ACCESS

This feature allows you to remotely-access Volare® via a web-based interface through a web browser or a smartphone in the event that you are not in your office and do not have Volare® installed at your remote location. To ensure maximum data security, the web connectivity is designed to have limited (basic) functionality.

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COMPREHENSIVE REPORTS

Volare® is all about performance. To measure your performance, you need reports that impress your clients, keep your team of management and decision makers informed, and keep your debtors paying.

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SIMPLIFIED COLLECTION MODULE

With the high staff turnover rate recorded for this industry, it is crucial to ensure that the new staff can learn the system in he shortest time possible. We have designed an easy 2 page core collection screen.

  1.  First screen will show list of calls or follow-up needed to be made today and outstanding follow-ups from previous days.

  2. The second page will be triggered when the Collection Officer clicks on a debtor name from the first screen, which will open up the debtor's details page.

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FIELD VISIT

This feature monitors field visit officers on the move as they are sent out to visit debtors.

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SYSTEM ACCESS POLICY

Every function in Volare® can be protected from access by unauthorized user group. Volare® lets you create user group access policies which will apply to all users registered to this group.

Access configuration can be defined to the very detailed level such as, to allow specific reports to be accessible by certain user groups.

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PAYMENT CONSOLIDATION AND CONTROL

Often when a debtor makes payment, it goes direct to your client. In such event, the client will provide periodic payment listing for your reconciliation purposes. However, going through a list of hundreds of cases can be a very time consuming routine. Volare® provides a feature to import the payment listing into Volare® and run an automated checking procedure to update all matches with payment received. Subsequently, all commission calculation and reporting will be generated automatically., With this feature, human error can be eliminated entirely.

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CASE & FILE ALLOCATION / DISTRIBUTION

Bulk cases can be distributed automatically using 4 methods:-

  • Distribution by numbers of cases against value of cases ensures every collection officer gets the same amount of cases with the same total value.

  • Distribution by Postal Code ensures each collection officers concentrate on debtors from the same area code. This is especially effective when site visits are involved.

  • Distribution by Percentage Manually sets percentage to how much a collector can be assigned. This is effective when you want to reward a high-performing officer with more cases while keeping prudence with new ones.

  • Distribution by Strength ensures better collectors get more cases and vice versa based on previous month's performance. 

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DEFINABLE COMMISSION STRUCTURE

Volare® lets you define the commission structure and fee calculation for each of your client based on:-

  • Account age

  • Fix fee

  • Amount type

  • Amount assigned

  • Percentage

  • Bucket system

  • Percentage out of sum collected

  • Percentage added on top of amount to be collected

Once set, all the calculations will be done automatically so that the figures will reflect on the collection screen (if applicable) and all reports will reflect on the commission keyed in.

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ACCOUNT LOCKING MECHANISIM

The locking mechanism is our answer to control and monitoring. Volare® gives you the flexibility to exclusively configure locking parameters by type of cases and type of accounts for each and every one of your client's cases.

When any of the cases fall into any locking criteria, the system will automatically lock the collector from making changes to the case. At the same time, Volare® will prompt team leaders and team supervisors of the accounts which got locked.

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CUSTOMIZATION

For the more experienced user, you might be interested to customize your operation screen to ease and speed-up your collection processes with minimal effort. With just a couple of clicks, you can hide or show debtor information that you may require for your day’s collection routine.

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REMARKS

  • Internal and External Follow-Ups Remarks

       All remarks keyed in the external remarks will

       be used to generate client related reports

       while the internal remarks will reflect on all

       the automatic system updates.​

  • Pre-Defined Follow-Ups Remarks

       Instead of typing remarks, the system allows

       the collectors to quickly select a remark

       filtered by the selected event status. This can

       eliminate time wastage on typing remarks

       as all remarks will be more well-structured

       and standardized.​

  • Automated Remarks

       ​For some of the task or consequences from

       an activity, Volare® will automatically insert         a remark in the debtor follow-up tables.

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INSTALLMENT PLAN SCHEDULER

Volare® provide numerous convenience and control for cases on installment plans. With several clicks of a button, a collection officer can record payment plan agreed with a debtor.

However, this module offers further control by recognizing the plan if it complies to the company policy, in which it will be routed to the supervisor for approval.

Volare® will also remind relevant parties when each payment is due or a SMS can be sent automatically.

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ADVANCED SEARCH

Our latest Advanced Search feature allows you to search the entire database and have the results displayed in a list view. You can later narrow down your search based on any criteria that you wish to see. From this list, you can also multi-select cases that require your attention. This way you can reduce your searches with a third party, consequently saving on expenses and time.

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UNLIMITED NUMBER OF DEBTOR'S DETAILS

Volare® does not restrict you to any number of contact information for each debtor. And even when the debtor case is deleted or aborted, the contact detail stays intact.

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EXPORT

All generated reports can be easily exported to a variety of formats, such as Microsoft Excel, Microsoft Word, Acrobat PDF, RAW Text files, and Image files, which is ideal for presentations or archiving purposes.

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AUTOMATED LETTER / NOTICE PRINTING

Volare® includes a list of progress report on all your collectors or teams which is updated in real-time when the collection process takes place.

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VOLARE IS VALUBLE

Discover The Effortless Way To Stay On Top Of It All

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We help businesses and organization design & develop custom solutions. We would love to help you with yours.